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Frequently Asked Questions

How can I place an order on your website?

Choose the products needed, make sure that they are in stock, add them to the cart, open it and press “Proceed to checkout” to go to the payment menu.

How can I check the availability of a product?

Every product listed on our website is available.

How can I get the payment details?

Our cashier will send you the payment information via email after you place an order. Please, make sure that you provide the correct email address.

When will I receive the tracking number?

After your payment is processed, your order will be sent to the shipping department, and you will get the tracking number within 48 hours.

How can I confirm my order?

After you place an order, our consultant will get in touch with you and will ask you to confirm the order via email. Make sure that your email address is indicated correctly. The waiting period may last up to 6 hours, please, stay in touch, your order is very important for us.

What if I have not received the tracking number for my order?

We send out orders once per 3 days, if you haven’t got the tracking code yet, please, contact our consultant.

How can I check the genuineness of products?

We are authorized distributors of the ZPHC, Spectrum Pharma, Magnus Pharmaceuticals, Pharmacom and others. All the products that we offer are genuine and are protected with unique codes, which you can check on the official manufacturers websites.

I want to ask about available discounts

You can always receive information about available discounts from our consultant.

What is the minimal sum of an order?

Our minimum order is AUD$200

My package is delayed, what should I do?

If there is a delivery delay, please, turn to our consultant, so that he can help you track the package and find out the possible reason for the delay, as well as the approximate delivery terms.